Return Policy
Last updated: February 14, 2024
At KT Network Marketing LLC, we are committed to ensuring your satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning products purchased from our wholesale mobile device inventory.
Return Window
Standard Returns: You have 30 days from the date of delivery to initiate a return for eligible products.
Defective Products: If you receive a defective or damaged product, please contact us within 7 days of delivery for expedited processing.
Bulk Orders: For bulk wholesale orders, special return terms may apply. Please contact our sales team for details.
Eligibility Criteria
To be eligible for a return, products must meet the following conditions:
- Products must be in their original condition, unused, and in original packaging
- All accessories, manuals, and documentation must be included
- Serial numbers must match the original purchase records
- No signs of physical damage, water damage, or unauthorized modifications
- Proof of purchase (invoice or receipt) must be provided
Return Process
Contact Us
Email us at info@ktcorpwide.com or call +1 (213) 371-7805 to initiate your return request. Provide your order number and reason for return.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 1-2 business days.
Ship the Product
Package the product securely with all original contents. Include the RMA number on the outside of the package. Ship to the address provided in your RMA confirmation.
Inspection & Refund
Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.
Refund Methods
Refunds will be issued using the original payment method:
- Credit Card: Refunds typically appear within 5-10 business days
- Wire Transfer: Refunds processed within 3-5 business days
- Store Credit: Available immediately upon approval
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
The following items cannot be returned:
- Products with removed or tampered serial numbers
- Items showing signs of use, wear, or damage
- Products returned without RMA authorization
- Items returned after the 30-day return window
- Special order or custom configuration items
Exchanges
We offer exchanges for defective products or incorrect shipments. To request an exchange:
- Contact our customer service team within 7 days of delivery
- Provide photos or documentation of the defect or error
- We will arrange for a replacement to be shipped at no additional cost
Contact Information
For questions about our return policy or to initiate a return, please contact us:
This return policy is subject to change without notice. Please check this page regularly for updates. By making a purchase from KT Network Marketing LLC, you agree to the terms outlined in this policy.